Lifetime Warranty and Guarantee
We've got your back! We guarantee your ring to be the ring that you ordered and free from any defects. If there is a problem with your ring, please let us know as soon as possible so that we can fix or replace it for you. We don’t rest until you are happy with your purchase!
All of our rings come with an amazing Lifetime Warranty. If your ring ever isn't as amazing as when you first got it we will get it looking like new, there is no charge for these services, you would only need to pay for shipping.
Please note: While we can guarantee the quality of our work, we can't guarantee anyone else's work. Because of that, any alterations, size changes, or engravings made by anyone besides us will void the warranty. Please don't let someone ruin our rings, we work too hard on them for that. Also, please be aware our warranty is not an insurance policy and does not cover customer abuse, lost rings, or lost stones. It also doesn't cover the crown setting if your ring has a crown set stone. We recommend getting an insurance policy for your ring from a reliable outside source. The warranty is not transferable and only applies to the original purchaser.
Production Lead Time
After payment is received and an accurate ring size is confirmed, your ring will be scheduled for production. Your ring is normally completed within 3-5 weeks; however, as each ring is masterfully crafted, they can sometimes take longer. Please see the product page for the most accurate turn around time on your ring.
Most of our rings are currently not experiencing any delays due to COVID-19, but with how quickly things change, please be aware that delays are a possibility.
If your order is time-sensitive or you procrastinated on ordering your ring (you know who you are), we recommend purchasing the Rush Processing and Shipping upgrade at checkout for an additional $50.00, which will generally cut the processing time in half.
Accurate Ring Sizing
The majority of all size exchanges are due to the initial ring being too big. Most of our designs include an insanely comfortable comfort fit inside the ring which can make the ring feel looser than a standard fit ring (Yeah, we're aware, we just described comfort fit as comfortable, but you know what, it's so comfortable that it needs to be said twice to accurately describe it). Comfort fit means that the center of the ring is true to size and gets slightly larger toward the edges of the ring. This makes it easier to get the ring on and off and it fits more comfortably on the finger. Keeping that in mind, some people do like to order their ring slightly smaller than their ring size (normally a quarter size smaller), in order to make their ring fit more snuggly on their finger.
If you aren't used to wearing a ring, everything may feel too tight to start out. However, a ring that's too loose can come off and become lost. Due to this, we highly suggest you size your finger using the "Bend and Twist" method. Once you have a ring sizer over your knuckle, there should be a bit of "resistance" in taking it off. When taking a ring off, bend your knuckle slightly and twist it (Get it? "Bend and Twist"). Trying to pull it straight back over your knuckle without bending and twisting can cause it to catch the skin and not give an accurate size.
Since, as we explained, we can't size you personally, your ring will be made in the size you provide to us. It is your responsibility to be certain of size before ordering. Please also double check the options that you have selected on your ring before placing your order.
If you would like to order a set of our sizers, simply select ‘Send Ring Sizers’ as the size for your ring or just order a set of our ring sizers here. Make sure to review our guide on how to use the ring sizers. Our sizers cover US sizes 3 - 13, including half sizes. After your order is placed, the sizers will be shipped out the following business day. If you order the sizers with your ring, once you receive the sizers and know your size, email us to let us know what size you need and your ring will be scheduled for production. Please note, rings are normally able to completed within 3-5 weeks from the time we know your ring size; however, as each ring is masterfully crafted, some can take longer. If you order the ring as a rush, it generally takes half that time. Just remember, the time doesn't start until you let us know what size you need. After all, as amazing as we are, we just haven't figured out how to start on a ring until we know the size.
Free Silicone Ring
Our silicone rings are available in whole sizes between size 4 and 13. We offer a free silicone ring with every ring that is ordered between these sizes. When we ship your ring, we'll send the appropriate sized silicone ring with it based on what size ring is ordered.
Any returned rings will be subject to a 40% recycling fee. If you do decide to return your ring for any reason, you must do so within 14 days of delivery. Once you have returned the ring, we will issue you a refund back to the original payment method minus a 40% recycling fee.
If there is an error on your order, we will, of course, get it fixed or have a new ring created that is exactly as you ordered at no additional cost. However, any errors on our part do not exclude the buyer from the refund policies, but rather entitle them to have their ring corrected to be the product ordered.
Returned items must be in good condition. Buyer is responsible for return shipping costs. The return policy only applies to the first ring, exchanged rings cannot be returned or exchanged again. If you need to return your ring, please contact us for return instructions.
We reserve the right to refuse any exchange if we feel the policy is being abused.
Order Modifications or Cancellations
If you need to modify or cancel your order, please advise us of those changes within 24 hours of placing the order. As production of your ring is started the following business day after an order is placed, any order cancellations after 24 hours will have a 40% fee.
While all of the metals used in our rings are truly astonishing, the majority of them do have to be remade in order to change the size. Fortunately, to do this, we do offer size exchanges. If you discover you need a different size after you receive your ring, there is a Size Exchange Fee of 20% of the current retail price of the ring, within 30 days of delivery. For any size exchange after 30 days, the fee is 40% of the current retail price. We will only exchange the ring once for the 20% fee. Any Size Exchanges following that will be the 40% fee.
You are also responsible for return shipping and the shipping for the newly sized ring. If you do need to do a Size Exchange, please contact us for exchange instructions.
Please note: Size Exchanges can only be made for the same style ring and do not allow for any changes in the ring style to be made (Width, Inlays, Etc.).
If you would like to change the style of your ring, you may do so within the first 30 days after the ring is delivered for a 20% Style Exchange Fee based on the retail price of the original ring. After the 30 day window has passed, no style exchanges will be allowed. If your new style is more expensive than your original ring, you will be responsible to pay that difference in addition to the 20% Style Exchange Fee. If the new ring is less expensive no refunds or credits will be issued for the price difference. In addition, you are responsible for return shipping and the shipping for the new ring. You may only do one style exchange. If you need to do a Style Exchange, please contact us for exchange instructions.
We do our best to make sure every ring is unique and we believe that adding an engraving helps make the ring unique and special so we offer engravings on most of our rings. If your ring can be engraved, the option to add the engraving will show on the product page.
There is one caveat to the engravings, we do reserve the right to reject any custom engraving text that uses offensive or discriminatory language. While we do want you to express yourself, we also don't want to have to cover our children's eyes when we try to show off the rings to our families.
One final note, as we're very proud of every ring, most of our rings also come with the standard FOUNDRY Logo engraved on the inside of the ring.
Our standard United States Shipping method is FedEx (we also add shipping insurance because we're responsible like that). Shipments average 3-5 business days depending on where they're being shipped. Rush Processing and Shipping is available as an upgrade option during checkout (and of course also includes the shipping insurance).
For International customers the shipping method varies by destination. As much as we've wished for it, there's just not one solution that works for all countries. If you have a preferred shipping method, you can let us know; however, you may need to pay additional shipping costs.
For International orders, your parcel can take 6-15 business days to arrive. In some cases, it can take longer due to delays in customs. You are responsible for all taxes & duties that may apply.
Discounts and Promotions
We don't want you to have to worry about when our next sale will start, so we will honor any discounts on our site within 7 days of you purchasing your ring. So if we start a sale a few days after you buy, just contact us, and we can credit you back the discount amount.
Discounts do not stack on sale pricing, you'll just get whichever is the greater discount, and there are no discounts on exchanges.